FRENQUENTLY ASKED QUESTIONS

How to create an account ?

Go to the « my account » section of the website. Click on the « create a customer » tab. Fill in the requested information and validate your registration. Congratulations, your customer space has been created !

 How do I log out of my account ?

Go to my account section by clicking on your name in the top right corner of your screen, then click on « log out ».

I forgot my password ?

To reset your password, go to « login » section and click on « forgot your password ».

How to change my password ?

To change your password, go to your account/Login and indentify yourself.
Click on « My information » then go to the space « Reset Password »

 How to change my personal informations ?

Go to your customer space, « log in » and indentify yourself. Then click on « my information » and then on « edit ». Make the desired changes and click on « Update ».

Can I place an order without creating an account ?

It is possible to place an order without creating an account. This option will be offered to you when you finalize your order. However, by creating an account, you will benefit from many advantages : special offers, discovery of new products in preview. Your delivery and billing address will be kept. You will not have to enter them again when you place a new order.

Is it possible to make an exchange ?

For any exchange request, you just have to return the product according to the return and refud procedure and place a new order on our website.

 What is the cost of a return ?

The return of your products is free. Youhave just to send us your return request by email to the following adress  canada@lierac.com. A return label will then be sent to you. We can not accept items that have been opened unless the product is damaged or defective.

How long does it take to get my money back ?

Our refund times are on average one to two weeks. These times may depend on the delivery of your package and the time it takes to receive/check the condition of the products at our warehouse.

 Can I make return or retract ?

Upon receipt of the items, you have the possibility to return them to us. To do this, we invite you to make a request by email (email adress of the country) so that we issue your return label. Please note that you have 14 days to return the order and that the returned product must be in original packaging and not have be used. Please send your request to canada@lierac.com  

 In which country can I have my order delivered?

You can find the products in those websites : Lierac

Has my order been registered ?

When your order is validated, you will receive a confirmation email with your order’s number. You can also find the recap of your order in the section  "My orders" of your customer account.

Can I order by phone?

Unfortunately, it is not possible to order by phone

 How to track my order ? 

You will receive an e-mail with the tracking number in order to track your package.

Can I modify or cancel my order?

Unfortunately, we cannot modify or cancel your order after its validation. However, you can return your items after the delivery. Please note that you have 14 days from the receipt of your order to return it. To do this, you must contact us by sending to us a message at canada@lierac.com